REFUND POLICY
Effective Date: 15 Days
At Tsunami Tattoo Supply, we value your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unopened, and in the same condition that you received it.
- The item must be in the original packaging.
- You must provide a receipt or proof of purchase.
Non-returnable items include:
- Gift cards
- Sale items
- Custom or personalized products
- Opened inks, needles, and cartridges for hygiene reasons
2. Return Process
To initiate a return:
- Contact us at info@tsunamitattoosupply.com with your order number and reason for return.
- Ship your product to the following address:
Tsunami Tattoo Supply
Jounieh, Facing Central Bank - Lebanon
Phone: +961 3 273 511
Please Note:
- Customers are responsible for paying return shipping costs.
- Shipping costs are non-refundable.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 7-10 business days.
- A credit will automatically be applied to your original method of payment.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account.
- Contact your credit card company (it may take some time before your refund is officially posted).
- If you’ve done all of this and still have not received your refund, please contact us at info@tsunamitattoosupply.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with details.
6. International Orders
For international orders:
- If the package is returned to us due to an incorrect address or failed delivery attempt, a refund will be issued minus shipping costs.
- Customs fees and import duties are non-refundable.
7. Cancellations
For international orders:
- Orders can be canceled within 24 hours of purchase for a full refund.
- After 24 hours, cancellations may not be guaranteed due to order processing.
8. Contact Us
For any questions related to refunds and returns, please contact us at:
- Email: info@tsunamitattoosupply.com
- Phone: +961 3 273 511